How Do I Contact LoKation Support?
Quick Answer
Agents can contact LoKation Support from the Get Support panel inside the LoKation Sphere.
The Get Support panel appears on the Sphere home page and across the main Sphere hubs, so agents can access help from many areas of the Sphere.
Get Support includes options to set an appointment, leave a message, send a text message, access Department Contacts, and view the support options available for the selected state.
If an agent needs to speak with a broker or has a broker, compliance, contract, or transaction question, they should start with Broker Support or schedule an Agent Support Session.
Agent Support Session link: https://appt.link/agent-support-session
Best Short Answer
Log in to the Sphere and use the Get Support panel. Get Support appears on the Sphere home page and across the main Sphere hubs. From there, you can set an appointment, leave a message, send a text message, or open Department Contacts. If you need to speak with a broker or have a broker, compliance, contract, or transaction question, start with Broker Support or schedule an Agent Support Session at https://appt.link/agent-support-session.
Where to Find Support in the Sphere
The most reliable place to find current LoKation Support contact options is the Get Support panel inside the LoKation Sphere.
The Get Support panel appears on the Sphere home page and across the main Sphere hubs, including areas such as:
- Getting Started
- Transactions & Forms
- Title / Escrow
- Mortgage
- Education / Events
- Marketing
- Property Management
- Other main Sphere resource pages
This means agents do not need to return to only one page to ask for help. If they see the Get Support panel, they can use it from that page.
How to Contact Support
- Log in to the LoKation Sphere.
- Go to the Sphere home page or open the hub related to your question.
- Look for the Get Support panel on the page.
- Select your state, if prompted.
- Choose the support option that best matches what you need.
The Get Support panel may include options such as:
- Set an Appointment
- Leave a Message
- Text Message Support
- Department Contacts
- Phone Support
- Fax information, if applicable
Simple Path
Sphere → home page or relevant hub → Get Support → select state → choose appointment, message, text, phone, or Department Contacts
If You Need to Speak With a Broker
If you need to speak with a broker or have a broker, compliance, contract, or transaction question, start with Broker Support through LoKation Support.
Agents can also schedule an Agent Support Session for help with broker, compliance, transaction, contract, or general support questions.
Agent Support Session
Schedule an Agent Support Session here:
When requesting broker support or scheduling an Agent Support Session, include any important details that may help the support team understand the issue.
If the question is transaction-related, include:
- Property address
- Transaction name or file name
- Contract deadline
- Closing date
- Any urgent timing details
- A short summary of the broker, compliance, contract, or transaction question
Use Department Contacts to Confirm the Correct Contact
If you are unsure which number, department, or support option to use, open Department Contacts inside the Get Support panel.
Department Contacts can help agents confirm the correct contact information for different support needs, such as:
- General Support
- Transaction questions
- Commission or disbursement questions
- Billing questions
- Broker support questions
- Compliance questions
- State-specific support
- Department-specific contacts
Important
You may see different phone numbers depending on where you are in the Sphere or which state/department you select. Use Department Contacts to confirm the correct number or support option for your specific need.
Text Support
The Get Support panel may include a Text Message option.
If text support is available for your location, use the text option shown in the Sphere.
Text support is helpful for quick questions, follow-ups, or when you need to send a simple support request without scheduling a call.
Set an Appointment or Schedule an Agent Support Session
Agents may be able to schedule support directly from the Get Support panel.
Use Set an Appointment or schedule an Agent Support Session when:
- You need dedicated time with Support
- You need to speak with a broker-support resource
- You have a broker, compliance, contract, or transaction question
- Your question is not urgent but needs review
- You need help walking through a process
- You prefer a scheduled session instead of waiting for a callback
Schedule an Agent Support Session
Leave a Message
If you cannot reach someone immediately, use the Leave a Message option in Get Support.
When leaving a message, include:
- Your full name
- Your state
- Your phone number
- Your email address
- The property address or transaction name, if applicable
- A short description of what you need help with
- Any deadline, closing date, or urgency
Providing the right details helps Support route your request to the correct department.
Choosing the Right Support Option
To help Support route your request faster, choose the option that best matches your issue.
| If you need help with... | Start here |
|---|---|
| General support questions | Get Support |
| Finding the correct department | Department Contacts |
| Transaction questions | Get Support or Department Contacts |
| Commission or payment questions | Department Contacts or the commission/payment support option shown in Sphere |
| Billing questions | Department Contacts or Billing support, if listed |
| Speaking with a broker | Broker Support or Agent Support Session |
| Broker, compliance, contract, or transaction guidance | Broker Support or Agent Support Session |
What If I See Different Phone Numbers?
You may notice different phone numbers depending on where you look in the Sphere.
This can happen because:
- Support options may vary by state.
- Some numbers may be for leaving a message.
- Some numbers may be for text support.
- Some numbers may be department-specific.
- Some contacts may change depending on the department you select.
When in doubt, use Department Contacts to confirm the correct number before calling.
What Information Should I Include When Contacting Support?
To help Support assist you faster, include as much relevant information as possible.
Depending on the issue, include:
- Your full name
- Your state
- Your phone number
- Your email address
- The property address, if transaction-related
- The transaction name or file name, if applicable
- The department you are trying to reach
- A short description of the issue
- Any deadline, closing date, or urgency
Best Practice
If your question is related to a transaction, include the property address and closing date. If your question is related to billing, commission, or account access, include your full name and the email address connected to your LoKation account.
Common Questions
What is the Support phone number?
Support phone numbers may vary by state or department. Log in to the Sphere and use Get Support or Department Contacts to confirm the correct support phone number for your location or issue.
How do I contact LoKation Support?
Log in to the Sphere and use the Get Support panel. From there, you can set an appointment, leave a message, send a text message, open Department Contacts, or schedule an Agent Support Session when needed.
Where is Get Support?
The Get Support panel appears on the Sphere home page and across the main Sphere hubs. If you are on a hub page and see the Get Support panel, you can use it from that page.
How do I text Support?
Use the Text Message option shown in the Get Support panel of the Sphere, if available for your location.
How do I know which department to contact?
Use Department Contacts inside the Get Support panel. This helps you find the correct contact for Support, billing, commissions, transactions, broker questions, or other department-specific needs.
What are the Support hours?
Support hours or availability may vary by department, state, and support option. Use the Get Support panel or Department Contacts in the Sphere to confirm the current support options available to you.
How do I speak with a broker?
If you need to speak with a broker or have a broker, compliance, contract, or transaction question, start with Broker Support or schedule an Agent Support Session. The support team can review the question and route it appropriately.
How do I schedule an Agent Support Session?
Agents can schedule an Agent Support Session here: https://appt.link/agent-support-session.
When should I schedule an Agent Support Session?
Schedule an Agent Support Session if you need dedicated help with a broker, compliance, contract, transaction, or support question.
What if I cannot reach someone?
Use the Leave a Message option, send a text message if available, or schedule an appointment through the Get Support panel.
Can I get support from any Sphere hub?
Yes. The Get Support panel appears on the Sphere home page and across the main Sphere hubs. Agents can use the Get Support panel from the page they are already on.
Common Ways Agents Ask This
This article also answers questions like:
- What is the Support phone number?
- How do I contact Support?
- How do I contact LoKation Support?
- What are the Support hours?
- Where is Get Support?
- Where is the Get Support panel?
- Where is the support tab?
- Can I get support from the home page?
- Can I get support from a Sphere hub?
- How do I text Support?
- Where do I find Department Contacts?
- How do I reach billing?
- How do I reach commissions?
- How do I reach transaction support?
- How do I reach broker support?
- How do I speak with a broker?
- How do I speak with my broker?
- How do I contact my broker?
- Who do I contact for broker questions?
- Who do I contact for compliance questions?
- How do I schedule an Agent Support Session?
- Where is the Agent Support Session link?
- Where is the Appointlet link?
- Who do I contact for help?
- Who do I call for support?
- Where do I leave a message?
- How do I schedule a support appointment?
Related Articles
- Where Are the Forms Stored in the Sphere?
- How Do I Submit a Transaction?
- How Do I Get Paid My Commission?
- How Do I Change My Plan?
Support Quick Response
To contact LoKation Support, log in to the LoKation Sphere and use the Get Support panel.
Get Support appears on the Sphere home page and across the main Sphere hubs, so agents can ask for help from the page they are already using.
From Get Support, agents can set an appointment, leave a message, send a text message, or open Department Contacts to find the correct contact for their state or department.
If you need to speak with a broker or have a broker, compliance, contract, or transaction question, start with Broker Support or schedule an Agent Support Session here: https://appt.link/agent-support-session.
If you see different phone numbers in the Sphere, use Department Contacts to confirm the correct support number for your specific issue.
Still Need Help?
If you are unsure who to contact, start with the Get Support panel in the Sphere and use Department Contacts to route your question to the correct department. If you need to speak with a broker or have a broker, compliance, contract, or transaction question, agents can also schedule an Agent Support Session at https://appt.link/agent-support-session.
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