How Do I Contact Support?

Quick Answer

You can contact Support from the Resources area in Sphere. The Get Support section offers options to schedule an appointment, leave a voicemail, send a text message, or contact a specific department.

Best Short Answer

Go to Resources in Sphere, scroll to Get Support, and choose how you want help — schedule a call, call/voicemail at 954-743-4981, text 218-663-1639, or use Department Contacts for a specific need.

Where to Start

Log in to Sphere on desktop and click Resources in the left-hand menu.

Steps: Open the Get Support Section

1. Log in to Sphere on desktop.
2. In the left-hand menu, click Resources.
3. Scroll down to the Get Support section near the bottom of the page.

Choose How You Want to Get Help

• Set an appointment using the online scheduling calendar.
• Leave a voicemail at 954-743-4981.
• Send a text message to 218-663-1639.
• Click Department Contacts to view contact information for specific needs.

Using Department Contacts

1. Click Department Contacts within the Get Support section.
2. Confirm or change your state selection at the top of the page if needed.
3. Select the appropriate department for your question.

Available Departments Include

• Compliance / Support: [e-mail]
• Broker-specific needs: [e-mail]
• Document submission: [e-mail]
• Commission or payments: [e-mail]
• Billing inquiries: [e-mail]
• LoKation Mortgage: [e-mail]
• Closing team: [e-mail]
• Programs: [e-mail]

What If…

What if I'm not sure which department to contact?

Use Department Contacts and review the list — Compliance/Support is a good default starting point for general questions.

What if I need to reach a specific state's team?

Confirm or change your state selection at the top of the Department Contacts page before choosing a department.

Disambiguation

• Get Support section: The general entry point in Sphere Resources, offering multiple contact methods.
• Department Contacts: A specific list within Get Support for routing to the right team by need (billing, compliance, broker, etc.).

Common Questions

Q: What's the fastest way to reach Support?

A: Text 218-663-1639 or use the scheduling calendar for a live conversation; email departments for non-urgent needs.

Q: What are the Support hours?

A: See What Are the Support Hours? — availability is calendar-based, not fixed hours.

Common Ways Agents Ask This

• "How do I contact Support?"
• "What's the Support phone number?"
• "How do I text Support?"
• "Who do I email for billing questions?"

Related Articles

• What Are the Support Hours?

Quick Reference

Voicemail: 954-743-4981
Text: 218-663-1639
General Support: [e-mail]
Billing: [e-mail]
Payments: [e-mail]

Still Need Help?

Use the Get Support panel in the Sphere home page, or schedule an Agent Support Session at https://appt.link/agent-support-session.